As Queen legend Brian May was silent for many days in Instagram, he posted yet another message on social media and revealed the reason of this silence with his fans.

Queen icon revealed that he has a big trouble on his acccount and he can’t access his account with a new phone.

Here is what he said:

“HELP !!! @instagram !!! Are you there ? I have big trouble on my Instagram account. My new phone can not access my account – and IG no longer recognises my password. I’ve just spent 2 hours going round and round in circles on the support pages (with an Apple expert !) getting nowhere.”

He continued:

“Is there any chance of talking to a Human Being at Instagram ? Please ? 💥💥💥💥 Obviously I first tried to change my password. But it refuses to send me a new link either by email or by phone. What is more worrying is that I get a message back which is in Russian. Luckily I can still post on my spare phone which at the moment is still running my account. But I would guess that if this phone exits IG, I won’t be able to get back in. Bri.”

You can see the post below.

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HELP !!! @instagram !!! Are you there ? I have big trouble on my Instagram account. My new phone can not access my account – and IG no longer recognises my password. I’ve just spent 2 hours going round and round in circles on the support pages (with an Apple expert !) getting nowhere. Is there any chance of talking to a Human Being at Instagram ? Please ? 💥💥💥💥 Obviously I first tried to change my password. But it refuses to send me a new link either by email or by phone. What is more worrying is that I get a message back which is in Russian. Luckily I can still post on my spare phone which at the moment is still running my account. But I would guess that if this phone exits IG, I won’t be able to get back in. Bri

A post shared by Brian Harold May (@brianmayforreal) on